Terms And Conditions
- Reading and accepting the terms of use and reading and accepting the provisions of the privacy policy of this website are required considerations for the website granting you the right to visit, read or interact with it. All persons are denied access to this site unless they read and accept the terms of use and the privacy policy.
- This website reserves the right to deny access to any person or viewer for any reason. Under the terms of the privacy policy, which you accept as a condition for viewing, the website is allowed to collect and store data and information for the purpose of exclusion and for many other uses. The terms of use agreement may change from time to time. Visitors have an affirmative duty, as part of the consideration for permission to view this website, to keep themselves informed of changes.
- The website and its contents are owned or licensed by the website owner. Material contained on the website must be presumed to be proprietary and copyrighted. Visitors have no rights whatsoever in the site content. Use of website content for any reason is unlawful unless it is done with express contract or permission of the website
- Disclaimer for contents of site, we have tried our best to provide you accurate information but still….
The website disclaims any responsibility for the accuracy of the content of this website. Visitors assume the all risk of viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with the website, you have no right to rely on any information contained herein as accurate. The website makes no such warranty
- Disclaimer for harm caused to your computer or software from interacting with this website or its contents. Visitor assumes all risk of viruses, worms, or other corrupting factors.
The website assumes no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.
- Disclaimer for harm caused by downloads
Visitor downloads information from this site at his own risk. Website makes no warranty that downloads is free of corrupting computer codes, including, but not limited to, viruses and worms.
at is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.
- Diamonds Certificates
When purchasing a loose diamond, it may accompanied by a diamond grading report. This report contains detailed information specifically for your diamond. It helps you maintain your diamonds authenticity and value. We require that this certificate be included with every diamond that you may need to return to Dhamanandan Diamond. Failure to return your diamond with its respective diamond grading report will result in a replacement fee. Please review our Return Policy for further information. Any dispute regarding certificates please contact certificate issuing Authority.
- Data Share Policy
We need to share your name and address to shipping and Assurance Company or third party or other for shipping and insurance purpose. We are trying to issue minimum required personal data to them. We are not responsible for the misuse of the information by them.
Order Policy
- In case of non-certified Diamond you are only placing order it’s not a purchase.
- Conformation of the order is subjected to the availability of the product.
- Once you have placed an order it will not be changed but may cancel if shipment has not been done.
- In case wire transfer payment, your payment must reach to us within 3 working days after order is confirmed by us. We may cancel your order in case of payment delay.
Return Policy
- Return :
As our loyal customer we want you to be satisfied with your purchase experience with us. So we provide return policy. If, for any good reason, you decide not to keep the diamond, we will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 5 business days for a refund from the date of receipt. If you fail to follow the above norm then you will not be entitled for refund.
- Packaging : Include all original packaging and materials. If your item comes with a diamond certificate you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it.
- Insure the package : All items being sent back to Dharam Creations (HK) ltd MUST be insured. We are not responsible for items lost or damaged while shipping. You may use any carrier of your choice to send back your item.
- Our simplified Refund process
once your returned item has been inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item EXCLUDING shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.
Shipment Policy
- Product will be shipped strictly to the destination provided and approved by customer. It’s prior responsibility of the customer to check and update the shipping and billing information. We will follow the information with us for shipping and billing.
- Shipment will be made immediately after receiving full payment of the ordered product.
- We are liable to pay only Freight and insurance of the shipped product. Other applicable taxes, duty etc is customer’s liability.
- We can ship your purchased product from any of our regional or affiliated offices.
- We offer free shipment to Hong Kong , Belgium and Dubai OR on purchase of 25000US$ and higher.
- We charge shipping either from Hong Kong OR Belgium (as per the physical location of stone) to your preferable location.
- No shipping charges applicable if stones are collected personally from our affiliated offices.
Conflict Free Policy
- Dharmanandan Diamonds Pvt Ltd and its associates are manufacturer & direct distributor of high quality Diamonds, We buy Rough Diamonds from legislative source which compliance with UN resolution. As a DTC sight holder, we have a zero tolerance policy toward conflict Diamonds which prevent illegal Diamond trade.
Price Policy
- Price excludes Local taxes and duties if applicable.
- All prices mentioned on the site are in USD.
- Seldom, there could be human error, system or typographical errors, in the data uploaded, including the prices and may be the information is displayed inaccurately. Such errors may occur despite our every effort to avoid them. We reserve the right to rectify any and/ or all such errors when they occur and we do not accept such inaccurate or incorrect information especially pertaining to prices. In case a stone’s listed price is lower or higher than the actual price, we will, either contact you for instructions before shipping or cancel the order and notify you of such cancellation. This decision is at our sole discretion. In such cases, if the product is already shipped, you will the difference between the actual and charged price will be paid by the concerning side or return the goods in accordance to business ethics. The prices are subject to change without prior notice. In case of any questions, please feel free to contact our customer service manager at support@dharamhk.com
Payment Policy
- We accept only advance payment.
- We have gateway for payment – wire transfer for time being.
Jurisdiction
- These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of Hong Kong, applicable to agreements made and to be entirely performed within the Hong Kong, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located Hong Kong and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions
Policy for Minor
Policy Amendment
- When you use this web site, you agree to Dharmanandan Diamonds Pvt. Ltd's privacy policy. This is the entire and exclusive privacy policy and it succeeds any earlier version. We may update this privacy policy as and when required or occasionally. When such a revision is made the last update date will be displayed on this page. You are encouraged to review the privacy policy, periodically; to stay informed how we protect your information. Your continued usage of this website comprises your consent to this privacy policy and any updates.
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